Online Store Faq

payment

We accept Paypal and credit cards (Visa, Discover, Master & Amex).  

shipping & handling

We will ship the US domestic only at this moment.

Our shipping charges is likely Flat rate (via USPS priority mail with tracking number), $7 for all orders

If your order is under 13 oz ( 6 skeins), and you prefer less shipping fee, we ship via first class mail (no tracking & no insurance) $4. 

delivery time

We aim to ship orders within 2 business days. Our shipping charges are based on the final weight of your package.

If we are out of town for a show or for other businesses, we are not able to ship the order right away. We appreciate your understanding.

return Policy

Please let us know if you would like to return or exchange the item  within 1 week from the receipt of the order. We do not accept any returns or exchanges after that. Please note that there is also a 20% restocking charge unless the reason for the return/exchange is due to our mistake or a damage during the transit.

privacy policy

We will not sell, trade or distribute any personal information that you may provide us during the process of using or purchasing products from this website. We do not automatically add an e-mail address to the mailing list. Please sign up for the newsletter to be on our e-mail list.